Put On Hold is a temporary suspension of a user. The Facilitator/Mentor can reinvite and activate the user again, if required.

Scenario 1: Put the app user on hold:

It removes the user from the team and prevents them from logging in to the app. The Facilitator/Mentor should discuss with the Team before putting a user on hold.

1. Go to App Administration/User Management

2. Click on the edit icon at the right end of the user.

   

3. Click on the Put On-Hold Button. Confirm the pop-up.

   

4. It removes the member/leader from the Team. The Team field gets unfilled.

   

5. An email was sent to the user.

   

6. The Leader/Member cannot log in to the account

Scenario 2: Put the Random app user on hold

The Random user can be Put On Hold when the given user details are not genuine. The Facilitator/Mentor can reinvite the user after verification.

1. Go to App Administration/User Management.

2. Click on the edit icon at the right end of the random user.                    

   

        

3. Click the Put On-Hold Button. Confirm the pop-up.

   

4. The user status becomes “On Hold”.

5. A rejection mail is triggered to the user.

Scenario 3: Put the Mentor On-Hold:

It removes the user from the Church/Group and prevents the user from logging in to the web. The Facilitator should discuss with the Church/Group before putting a user on hold.

1. Go to App Administration/User Management.

2. Click on the edit icon at the right end of the Facilitator or Mentor.

3. Click on the Put On-Hold Button.

4. Confirm the pop-up.

   

5. An email was sent to the Mentor.            

   

6. The Status becomes On Hold.

7. The web user cannot log in to the account.